ITIL 4 Foundation

Course Code:
I4F

Duration:
3 days
9:00am to 5.00pm
Course Fees:
S$1,800 (excl of G.S.T)
2022 Course Dates
Dates available on request
None of the published dates will work for you? Speak to our training consultants for a private tuition arrangement or a closed door training.

Course Overview

The Foundation level is designed as an introduction to ITIL 4 and enables candidates to look at IT service management through a BRAND NEW end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services.

ITIL 4 expands on previous versions by providing a practical and flexible basis to support organizations on their journey to the new world of digital transformation. It provides an end-to-end IT/digital operating model for the delivery and operation of tech-enabled products and services and enables IT teams to continue to play a crucial role in wider business strategy.

Program Objectives

This course introduces the concept of the Service Lifecycle. Additionally, key concepts of each ITIL® function, process and lifecycle stage will be expanded upon. By the end of this course, the participants will be able to identify:

• The stages and processes within the Service Lifecycle

• Business value of implementing each process in an organization

• Objectives and basic concepts related to each process

• Activities and roles involved in each process

• Relationship of each process to other processes

• Terminology, techniques and practical approaches

Course Outline

Module 1: Key Concept of Service Management

Module 2: ITIL Guiding Principles

Module 3: Four Dimensions of Service Management

Module 4: ITIL Service Value System (an overview)

Module 5: ITIL Service Value Chain

Module 6: Purpose of key ITIL Practices

Module 7: Definitions of Important ITIL terms

Module 8: Purpose and Contribution of Key Practices in Service Value Chain

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ITIL is a widely accepted approach to IT Service Management (ITSM), which has been adopted by individuals and organizations across the world. ITIL provides a cohesive set of best practice, drawn from the public and private sectors internationally.

Because ITSM is driven both by technology and the huge range of organizational environments in which it operates, it is constantly evolving.

ITIL advocates that IT services are aligned to the needs of the business and support its core processes. It provides guidance to organizations and individuals on how to use IT as a tool to facilitate business change, transformation and growth.

The ITIL best practices are currently detailed within five core publications:

  • ITIL Service Strategy
  • ITIL Service Design
  • ITIL Service Transition
  • ITIL Service Operation
  • ITIL Continual Service Improvement.

These five volumes map the entire ITIL Service Lifecycle, beginning with the identification of customer needs and drivers of IT requirements, through to the design and implementation of the service and finally, the monitoring and improvement phase of the service.

ITIL is also supported by services from a wide range of providers including examination institutes, accredited training providers and consultancies, software and tool vendors and well known service providers such as IBM, Telefonica, HP and British Telecom (BT).

ITIL best practices underpin the foundations of ISO/IEC 20000 (previously BS15000), the international Service Management standard. This standard was initially developed to align with the service management best practice specifically defined by ITIL, but can support other IT Service Management frameworks.