Supporting and Troubleshooting Windows 10

Course Code:

5 days
9.00am to 5.00pm
Course Fees:
S$3,000 (excl of G.S.T)
2020 Course Dates
6 – 10 Jan 2020
2 – 6 Mar 2020
26 – 29 May 2020
None of the published dates will work for you? Speak to our training consultants for a private tuition arrangement or a closed door training.
Do note that this course listed is a Microsoft Digital Class (DMOC Class). You are required to bring your own device.

Course Overview

This course is designed to provide students with the knowledge and skills required to install and configure Windows 10 desktops and devices in a Windows Server domain corporate environment. These skills include learning how to install and customize Windows 10
operating systems and apps, and configure local and remote network connectivity and storage. Students will also learn how to configure data security, device security, and network security, and maintain, update, and recover Windows 10.

Program Objectives

After completing this course, students will be able to:

• Describe the processes involved in planning and using a troubleshooting methodology for Windows 10

• Troubleshoot startup issues and operating system services on a Windows 10 PC

• Resolve issues related to hardware devices and device drivers

• Troubleshoot Windows 10 PCs remotely

• Troubleshoot issues related to network connectivity

• Troubleshoot client configuration failures and GPO application issues

• Troubleshoot issues related to user settings

• Troubleshoot remote connectivity issues

• Resolve issues related to accessing resources from computers that are domain-joined

• Resolve issues related to accessing resources from computers that are not domainjoined

• Troubleshoot issues related to application installation and operation

• Recover a PC running Windows 10

Course Outline

Module 1: Implementing a Troubleshooting Methodology

Module 2: Troubleshooting Startup Issues

Module 3: Troubleshooting Hardware and Device Drivers

Module 4: Troubleshooting Remote Computers

Module 5: Resolving Network Connectivity Issues

Module 6: Troubleshooting Group Policy

Module 7: Troubleshooting User Settings

Module 8: Troubleshooting Remote Connectivity

Module 9: Troubleshooting Resource Access Within a Domain

Module 10: Troubleshooting Resource Access for Non Domain Member Clients

Module 11: Troubleshooting Applications

Module 12: Maintaining Windows 10

Module 13: Recovering Data and Operating System

Click Here for full course Outline

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