Troubleshooting Cisco IP Telephony and Video

Course Code:

5 days
8.30am to 5.30pm
80 Jurong East Street 21 #04-04
Devan Nair Institute
Singapore 609607
Course Fees:
S$4,850 (excl of G.S.T)
2019 Course Dates
None of the published dates will work for you? Speak to our training consultants for a private tuition arrangement or a closed door training.

Course Overview

Troubleshooting Troubleshooting Cisco IP Telephony & Video (CTCOLLAB) v1.0 is a five-day course that prepares the participants for troubleshooting Cisco Unified Communications Manager, Cisco VCS-C, and Cisco Expressway series in a multisite voice and video network. The course teaches troubleshooting methodology, triage, resources, tools, and fixes at the integrated system or solution level for Cisco Collaboration Solutions. It covers troubleshooting of Cisco Unified Communications Manager, VCS Control and VCS Expressway, issues with Call Setup, issues with ILS, Cisco Unified Communications Manager Mobility Features, Cisco TelePresence Management Suite, and issues with Voice Quality and Media Resources.

Program Objectives

• Describe a systematic methodology to troubleshoot issues in Cisco collaboration deployments

• Troubleshoot issues that relate to Cisco Unified Communications Manager

• Troubleshoot issues that relate to Cisco VCS

• Troubleshoot call setup issues

• Troubleshoot ILS and GDPR issues

• Troubleshoot Cisco Unified Communications Manager mobility features

• Troubleshoot issues that relate to Cisco TelePresence Management Suite

• Troubleshoot media resource and voice quality issues

Course Outline

Module 1: Introduction to Troubleshooting Cisco Collaboration Systems Solutions

Module 2: Cisco Unified Communications Manager Troubleshooting

Module 3: Cisco VCS Troubleshooting

Module 4: Call Setup Issues

Module 5: ILS and GDPR Issues

Module 6: Cisco Unified Communications Manager Mobility Issues

Module 7: Cisco TelePresence Management Suite Issues

Module 8: Voice Quality and Media Resources Issues

Click Here for full course outline

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