Supporting Windows 8.1

Course Code:

5 days
9.00am to 5.00pm
80 Jurong East Street 21 #04-04
Devan Nair Institute
Singapore 609607
Course Fees:
S$3,000 (excl of G.S.T)
2019 Course Dates
5 – 8 Aug 2019 (9 – 7 pm)
7 – 11 Oct 2019
2 – 6 Dec 2019
None of the published dates will work for you? Speak to our training consultants for a private tuition arrangement or a closed door training.
Do note that this course listed is a Microsoft Digital Class (DMOC Class). You are required to bring your own device.

Course Overview

Gain the knowledge and skills you need to support the Windows 8.1 operating system and solve technical troubleshooting problems in a Windows 8.1 and Windows Server 2012 R2 networking environment. This course is designed for IT professionals who have experience with Windows devices and who work as Windows Enterprise Desktop Support Technicians (EDSTs) in Tier 2 support environments. Through this instructor lead, five day Microsoft Official Course, with extensive hands-on labs you will learn how key components of the Windows Operating system work in order to aid in troubleshooting system problems. How to identify and resolve issues with networking, Windows Store apps, security, group policy, Internet Explorer, remote access, and support of mobile devices. This course uses new versions of Desktop Optimization Package (MDOP), Application Compatibility Toolkit (ACT), Windows Performance Toolkit (WPT), Microsoft Message Analyzer, and is the first course that uses the popular Sysinternals tools, and other tools. This course also helps candidates prepare for Exam 70-688, MCSA: Supporting Windows 8.1.

NOTE: This course is based on Windows 8.1 Enterprise Edition with domain services provided by Windows Server 2012 R2. Microsoft OneDrive is used as part of the lab for this course, which may not be available in all countries. Please confirm with your Microsoft training provider that this cloud service is available in your area. Training Providers please reference the course setup guide for more details.

Program Objectives

After completing this course, students will be able to:

• Describe the processes involved in planning and using a troubleshooting methodology
for Windows 8.1

• Troubleshoot startup issues and operating system services on a Windows 8.1 system

• Resolve issues related to hardware devices and device drivers

• Troubleshoot computers remotely

• troubleshoot issues related to network connectivity

• Troubleshoot client configuration failures and GPO application issues

• Troubleshoot issues related to user settings

• Troubleshoot remote connectivity issues

• Resolve issues related to accessing resources from computers that are domain-joined

• Resolve issues related to accessing resources from computers that are not domainjoined

• Troubleshoot issues related to application installation and operation

• Maintain Windows 8.1 following deployment

• Design and implement extranet connectivity for Windows 8

• Recover a computer running Windows 8.1

Course Outline

Module 1: Implementing a Troubleshooting Methodology

Module 2: Troubleshooting Startup Issues

Module 3: Troubleshooting Hardware and Device Drivers

Module 4: Troubleshooting Remote Computers

Module 5: Resolving Network Connectivity Issues

Module 6: Troubleshooting Group Policy

Module 7: Troubleshooting User Settings

Module 8: Configuring and Troubleshooting Remote Connectivity

Module 9: Troubleshooting Resource Access within a Domain

Module 10: Configuring and Troubleshooting Resource Access for Clients That Are Not Domain

Module 11: Troubleshooting Applications

Module 12: Maintaining Windows 8.1

Module 13: Recovering Windows 8.1

Click here for full course Outline

Practice Test

NOTE: The official practice test is available for this exam, you may sign up the practice test as an add-on to your certification package.  

Practice Test 70-688
This practice test contains 143 questions and robust explanations. Includes Windows 8.1 content.

Practice Test 70-688 prepares candidates for the Microsoft exam 70-688 Managing and Maintaining Windows 8 Certification. The candidates are professionals who configure and support computers that run Microsoft Windows 8. Candidates for this exam should have hands-on experience with administering and supporting client computers and securing resources in both peer-to-peer networks and Active Directory Domain Services environments. (Note: Practice test includes 8.1 content)

Passing Exam 70-688 counts as credit toward the following certification:
Microsoft Certified Solutions Associate (MCSA): Windows 8

Master the 70-688 Managing and Maintaining Windows 8 content and be ready for exam day success—quickly—with this practice test.

70-688 test contains 143 questions and covers the following objectives:
• Design an Installation and Application Strategy – 37
• Maintain Resource Access – 40

• Maintain Windows Clients and Devices – 36
• Manage Windows 8 Using Cloud Services and Microsoft Desktop Optimization Pack – 30

This test includes references to the following media:
• Course 20687: Configuring Windows 8
• Course 20688: Managing and Maintaining Windows 8
• Microsoft Support
• Microsoft TechNet
• Training Guide: Configuring Windows 8
• Windows 8 Administration Pocket Consultant
• Windows PowerShell Cookbook

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