Microsoft Dynamics_banner

Microsoft Dynamics CRM 2015

COURSE CODE COURSE TITLE EXAM CODE DAYS LIST PRICE JUL AUG SEP OCT NOV DEC REGISTER
AV166-CRM2015DC Microsoft Dynamics 2015 Bootcamp  –  4  S$2,800  – new_outline_btn
MS55168
Customization And Configuration In Microsoft Dynamics CRM 2015 3 S$2,100 16,17-19 new_outline_btn
MS55169
Installing and Deploying Microsoft Dynamics CRM 2015 2 S$1,400 30-1 Dec new_outline_btn

Microsoft Dynamics CRM 2013

COURSE CODE COURSE TITLE EXAM CODE DAYS LIST PRICE JUL AUG SEP OCT NOV DEC REGISTER
MS80539 Installation and Deployment in Microsoft Dynamics CRM 2013  –  2  S$1,400 Dates available on request new_outline_btn
MS80542 Customization and Configuration in Microsoft Dynamics CRM 2013 3 S$2,100 Dates available on request new_outline_btn
MS80545 Customer Service in Microsoft Dynamics CRM 2013 1 S$700 Dates available on request new_outline_btn
MS80546 Sales Management in Microsoft Dynamics CRM 2013 1 S$700 Dates available on request new_outline_btn
  • Mobile Sales
  • Account management
  • Social insights
  • Collaborative selling
  • Sales analytics

Your customers know more than ever before – making buying decisions before you can even engage. Your sales team must adapt to the new customer journey – building deeper relationships with customers and personalising every interaction.

With Microsoft Dynamics CRM, we help you reimagine sales around this new customer journey. Your sales reps can zero in, win faster and sell more.

  • Multichannel service
  • Unified Service Desk
  • Enterprise case management
  • Knowledge base

Social and mobile have transformed customers’ service expectations. Customers expect quality, personalised service – on their terms – across the web, social, mobile and phone.

With Microsoft Dynamics CRM, you can earn customers for life by providing relevant, personalised service – at any time and via any channel. Empower your agents with everything that they need at their fingertips to deliver amazing customer service.

  • Campaign management
  • Lead management
  • Marketing resource management
  • Social marketing
  • Marketing analytics

Marketing is changing faster than ever before. Marketers own more of the customer journey and must engage customers in new ways across new channels to deliver amazing experiences, while tracking the results of their marketing investments.

With Microsoft Dynamics Marketing, we help you unleash your marketing potential. You can easily plan, execute and measure campaigns from start to finish. Bring your marketing vision to life – engage customers across channels, build pipeline and demonstrate the impact of your marketing.

  • Microsoft Social Engagement
  • Insights by InsideView
  • Yammer

In today’s social and mobile world, businesses need to move faster and share knowledge more broadly than ever before. They also need to connect to customers on their terms, which increasingly means getting on social.

Microsoft Dynamics CRM enables your sales, service, and marketing teams to deliver amazing customer experiences by empowering them with social tools built right into Microsoft Dynamics CRM.