|COURSE CODE||COURSE TITLE||EXAM CODE||DAYS||LIST PRICE||JUL||AUG||SEP||OCT||NOV||DEC||REGISTER|
|MS55242||Microsoft Dynamics 365 Customization and Configuration||MB2-716||3||S$2,500||–||14-16||–||–||–||–|
- Mobile Sales
- Account management
- Social insights
- Collaborative selling
- Sales analytics
Your customers know more than ever before – making buying decisions before you can even engage. Your sales team must adapt to the new customer journey – building deeper relationships with customers and personalising every interaction.
With Microsoft Dynamics CRM, we help you reimagine sales around this new customer journey. Your sales reps can zero in, win faster and sell more.
- Multichannel service
- Unified Service Desk
- Enterprise case management
- Knowledge base
Social and mobile have transformed customers’ service expectations. Customers expect quality, personalised service – on their terms – across the web, social, mobile and phone.
With Microsoft Dynamics CRM, you can earn customers for life by providing relevant, personalised service – at any time and via any channel. Empower your agents with everything that they need at their fingertips to deliver amazing customer service.
- Campaign management
- Lead management
- Marketing resource management
- Social marketing
- Marketing analytics
Marketing is changing faster than ever before. Marketers own more of the customer journey and must engage customers in new ways across new channels to deliver amazing experiences, while tracking the results of their marketing investments.
With Microsoft Dynamics Marketing, we help you unleash your marketing potential. You can easily plan, execute and measure campaigns from start to finish. Bring your marketing vision to life – engage customers across channels, build pipeline and demonstrate the impact of your marketing.