Other ITIL® Courses
|COURSE CODE||COURSE TITLE||EXAM||DAYS||LIST PRICE||MAR||APR||MAY||JUN||JUL||AUG||REGISTRATION|
|ITILSS||ITIL® Intermediate Lifecycle -Service Strategy||Yes||4||S$2,950||–||2-5||–||–||16-19||–|
|ITILSD||ITIL® Intermediate Lifecycle -Service Design||Yes||4||S$2,950||–||–||21-24||–||–||13-16|
|ITILST||ITIL® Intermediate Lifecycle -Service Transition||Yes||4||S$2,950||26-29||–||7-10||–||2-5||–|
|ITILSO||ITIL® Intermediate Lifecycle -Service Operations||Yes||4||S$2,950||–||2-5||–||4-7||–||–|
|ITILCSI||ITIL® Intermediate Lifecycle -Continual Service Improvement||Yes||4||S$2,950||5-8||–||7-10||4-7||–||13-16|
ITIL is a widely accepted approach to IT Service Management (ITSM), which has been adopted by individuals and organizations across the world. ITIL provides a cohesive set of best practice, drawn from the public and private sectors internationally.
Because ITSM is driven both by technology and the huge range of organizational environments in which it operates, it is constantly evolving.
ITIL advocates that IT services are aligned to the needs of the business and support its core processes. It provides guidance to organizations and individuals on how to use IT as a tool to facilitate business change, transformation and growth.
The ITIL best practices are currently detailed within five core publications:
- ITIL Service Strategy
- ITIL Service Design
- ITIL Service Transition
- ITIL Service Operation
- ITIL Continual Service Improvement.
These five volumes map the entire ITIL Service Lifecycle, beginning with the identification of customer needs and drivers of IT requirements, through to the design and implementation of the service and finally, the monitoring and improvement phase of the service.
ITIL is also supported by services from a wide range of providers including examination institutes, accredited training providers and consultancies, software and tool vendors and well known service providers such as IBM, Telefonica, HP and British Telecom (BT).
ITIL best practices underpin the foundations of ISO/IEC 20000 (previously BS15000), the international Service Management standard. This standard was initially developed to align with the service management best practice specifically defined by ITIL, but can support other IT Service Management frameworks.