9:00am to 5.00pm
80 Jurong East Street 21 #04-04
Devan Nair Institute
S$1,800 (excl of G.S.T)
|2019 Course Dates (First Class)
8 – 10 Jul 2019
5 – 7 Aug 2019
|2019 Course Dates (Second Class)
22 – 24 Jul 2019
19 – 21 Aug 2019
|None of the published dates will work for you? Speak to our training consultants for a private tuition arrangement or a closed door training.|
This course is a three-day classroom training relevant for professionals who play a role in developing, implementing and managing IT service quality in order to deliver business value. This course is designed for IT professionals and consultants who play a role in developing ITIL® best practice guidance, implementation or for those providing support around ITIL® certifications. Practical examples and real life case studies are used to guide and assist with the understanding of key concepts throughout the course. At the end of the three-day classroom training, the certification exam may be taken.
The ITIL® Foundation certificate is awarded to candidates passing the examination. Participants will also earn 21 Project Management Institute (PMI) Professional Development Units upon course completion.
This course introduces the concept of the Service Lifecycle. Additionally, key concepts of each ITIL® function, process and lifecycle stage will be expanded upon. By the end of this course, the participants will be able to identify:
• The stages and processes within the Service Lifecycle
• Business value of implementing each process in an organization
• Objectives and basic concepts related to each process
• Activities and roles involved in each process
• Relationship of each process to other processes
• Terminology, techniques and practical approaches
Module 1: The ITIL® Certification Scheme
Module 2: ITIL® Concepts
Module 3: Continuous Service Improvement
Module 4: Service Operation
Module 5: Service Transition
Module 6: Service Design
Module 7: Service Strategy
Module 8: Self-Study and Exam Preparation
Click Here for full course Outline
ITIL is a widely accepted approach to IT Service Management (ITSM), which has been adopted by individuals and organizations across the world. ITIL provides a cohesive set of best practice, drawn from the public and private sectors internationally.
Because ITSM is driven both by technology and the huge range of organizational environments in which it operates, it is constantly evolving.
ITIL advocates that IT services are aligned to the needs of the business and support its core processes. It provides guidance to organizations and individuals on how to use IT as a tool to facilitate business change, transformation and growth.
The ITIL best practices are currently detailed within five core publications:
- ITIL Service Strategy
- ITIL Service Design
- ITIL Service Transition
- ITIL Service Operation
- ITIL Continual Service Improvement.
These five volumes map the entire ITIL Service Lifecycle, beginning with the identification of customer needs and drivers of IT requirements, through to the design and implementation of the service and finally, the monitoring and improvement phase of the service.
ITIL is also supported by services from a wide range of providers including examination institutes, accredited training providers and consultancies, software and tool vendors and well known service providers such as IBM, Telefonica, HP and British Telecom (BT).
ITIL best practices underpin the foundations of ISO/IEC 20000 (previously BS15000), the international Service Management standard. This standard was initially developed to align with the service management best practice specifically defined by ITIL, but can support other IT Service Management frameworks.