Implementing Cisco Unified E-Mail and Web Interaction Manager

Course Code:
UEIME

Duration:
5 days
8.30am to 5.30pm
Location:
80 Jurong East Street 21 #04-04
Devan Nair Institute
Singapore 609607
Course Fees:
S$5,500(excl of G.S.T)
2019 Course Dates
Dates available on request
None of the published dates will work for you? Speak to our training consultants for a private tuition arrangement or a closed door training.

Course Overview

A complete technical installation, configuration and integration course for Cisco Unified EIM and WIM and Unified CCE. The course is for sales engineers, installers, consultants, application support staff and IT personnel who will be able to perform all aspects of the installation and maintenance of the Cisco Unified EIM and WIM applications.

Program Objectives

• Describe, at a high level, the features of Cisco Unified EIM and Cisco Unified WIM

• Describe the architecture of Cisco Unified EIM and Cisco Unified WIM

• Understand user management

• Create and manage an entire Knowledge Base

• Understand administration

• Describe the use of the Agent Console

• Describe Cisco Unified CCE Integration and Configuration

• Manage Cisco Unified Web Interaction Manager

• Describe management tools for monitoring and reporting

• Understand tactics for troubleshooting

Course Outline

Module 1: Course Introduction

Module 2: Understanding the Features of Cisco Unified EIM and Cisco Unified WIM

Module 3: Architecture Installation Planning and Environment Installation

Module 4: User Management

Module 5: The Knowledge Base

Module 6: Administration

Module 7: Agent Console

Module 8: Cisco Unified CCE Integration and Configuration

Module 9: Cisco Unified Web Interaction Manager

Module 10: Management Tools: Monitors and Reporting

Module 11: Tactics for Troubleshooting

Click Here for full course outline

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