Implementing Cisco Collaboration Devices

Course Code:
CICD

Duration:
5 days
8.30am to 5.30pm
Location:
80 Jurong East Street 21 #04-04
Devan Nair Institute
Singapore 609607
Course Fees:
S$4,850 (excl of G.S.T)
2019 Course Dates
None of the published dates will work for you? Speak to our training consultants for a private tuition arrangement or a closed door training.

Course Overview

This course focuses on providing the skills and knowledge necessary to implement Cisco Unified Communications (UC) solutions. It covers administration of end-user interfaces, telephony and mobility features, and Cisco UC solutions maintenance. A new type of lab called a Discovery lab is introduced. Discovery labs are a learning environment, embedded in the lessons, that enables participants to learn about principles and technology in a more interactive, hands-on way. The course also contains Challenge labs. Challenge labs are labs where participants test their knowledge gained through a lesson or multiple lessons.

Program Objectives

• Describe the components of a Cisco Unified Communications solution and identify call signaling and media stream flows

• Provide an overview of administrator and end-user interface options in Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and Cisco Unified Communications Manager IM and Presence Service. Understand call flows in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express

• Perform endpoint and end-user administration tasks in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express

• Describe the telephony features supported in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express

• Administer users in Cisco Unity Connection and Cisco Unified Communications Manager IM and Presence Service, and enable the most commonly used features for both applications

• Describe how to maintain a Cisco Unified Communications solution

Course Outline

Module 1: Describe the Characteristics of a Cisco Unified Communications Solution

Module 2: Provision End Users and Associated Devices

Module 3: Configure Voice Messaging and Presence

Module 4: Maintain Cisco Unified Communications System

Module 5: Provide End User Support

Click Here for full course outline

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