Deploying Cisco Unified Contact Center Express

Course Code:

5 days
8.30am to 5.30pm
80 Jurong East Street 21 #04-04
Devan Nair Institute
Singapore 609607
Course Fees:
S$5,950(excl of G.S.T)
2019 Course Dates
None of the published dates will work for you? Speak to our training consultants for a private tuition arrangement or a closed door training.

Course Overview

The 5-day UCCX course provides knowledge and hands-on deployment experience for Cisco Unified Contact Center Express and Cisco Unified IP IVR. Deployment tasks include planning, installation, configuration, administration, script development, agent and supervisor deployments, and troubleshooting.

Program Objectives

• Design and plan a Unified Contact Center Express and a Unified IP IVR implementation

• Install or discuss all CRS components, servers and clients

• Configure all CRS components Build workflow applications to exploit Unified IP IVR features and capabilities

• Build contact center workflows to exploit Unified Contact Center Express features and capabilities

• Deploy and use Agent and Supervisor Desktop software

• Deploy Outbound Preview Dialer for Unified CCX Troubleshoot installations and workflows

Course Outline

Module 1: Deploying Cisco Unified Contact Center Express Product Overview

Module 2: Designing and Ordering Installation and Configuration CCX Script Editor

Module 3: Basic Script Editor Steps Caller and System Inputs

Module 4: Database Access Logical Operations Call Transfers

Module 5: Configuring Unified Contact Center Express Desktop Product Suite CCX Script Techniques

Module 6: Cisco Desktop Administration Remote Monitoring Outbound

Module 7: Preview Dialer Session Management Reports Servicing and Troubleshooting

Click Here for full course outline

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