Deploying Cisco Unified Contact Center Enterprise Software

Course Code:
DUCCE

Duration:
5 days
8.30am to 5.30pm
Location:
80 Jurong East Street 21 #04-04
Devan Nair Institute
Singapore 609607
Course Fees:
S$5,500(excl of G.S.T)
2019 Course Dates
Dates available on request
None of the published dates will work for you? Speak to our training consultants for a private tuition arrangement or a closed door training.

Course Overview

Deploying Cisco Unified Contact Centre Enterprise (DUCCE) is a 5-day instructor-led course presented by training partners. The course allows participants to deploy the Unified CCE v10.0 solution including installation, deploying HA and using troubleshooting tools to identify issues with inbound and outbound Contact Centre functionality. This course is intended for those installing the Unified CCE solution, or those providing Level 3 solution support. This course also serves as a foundation for the two corresponding UCCE Administration courses, but is not a prerequisite. Participants will learn enough about CCE scripting in this course to ensure system functionality only. A separate course exists for advanced scripting.

Program Objectives

• Identify the basic components and operations of the Unified CCE solution

• Use the available UCCE tools to complete a basic UCCE system installation

• Discuss the installation and configuration steps required to support agent functionality in a UCCE deployment

• Install a basic CCE VXML Solution

• Install, configure and run a CCE Outbound Option Campaign

• Describe how to support CCE

Course Outline

Module 1: Cisco Unified Contact Center Enterprise Overview

Module 2: Cisco Unified Contact Center Enterprise Component Architecture

Module 3: Installing Cisco Unified Contact Center Enterprise

Module 4: Database and Application Driven Routing Options

Module 5: Installing Cisco Outbound Option

Module 6: Reporting and Maintenance Tools

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