Cisco Unified Voice Portal Implementation

Course Code:

5 days
8.30am to 5.30pm
80 Jurong East Street 21 #04-04
Devan Nair Institute
Singapore 609607
Course Fees:
S$5,500(excl of G.S.T)
2019 Course Dates
Dates available on request
None of the published dates will work for you? Speak to our training consultants for a private tuition arrangement or a closed door training.

Course Overview

The Cisco Unified Customer Voice Portal Implementation (CVPI) v8.0 course defines the tasks necessary for the operation, administration, management, and provisioning of Cisco Unified Customer Voice Portal (CVP) as it is installed in a comprehensive Cisco Unified Intelligent Contact Management (ICM) Enterprise environment.

Program Objectives

• Explain the components, function, and call flow of a Cisco Unified CVP solution when it is deployed in either a standalone or comprehensive model

• Configure a functional Cisco Unified CVP comprehensive deployment model with Cisco Unified ICM Enterprise

• Demonstrate the use of the six Cisco Unified CCE micro applications that are available to support caller interaction with Cisco Unified CVP

• Describe Voice Extensible Mark-up Language (VXML) as a technology and describe the benefits that it provides to Cisco Unified CVP; install and configure the Cisco Unified CVP VXML solution for Cisco Unified CVP

• Execute the steps that are required to configure a Cisco Unified CVP environment to provide historical data and to configure and use the diagnostic features and tools to ensure end-to-end serviceability

• Design a Cisco Unified CVP solution that is designed for failover protection and high availability and use the recommended troubleshooting techniques to isolate and correct system failures

Course Outline

Module 1: Cisco Unified CVP Technical Overview

Module 2: Cisco Unified CVP Comprehensive

Module 3: Cisco Unified ICM Enterprise Scripting to Support Cisco Unified CVP

Module 4: Cisco Unified CVP VXML Overview

Module 5: Events, Log Files, and Reporting

Module 6: Failover, Diagnostics, and Troubleshooting

Click Here for full course outline

Take the Next Step

It Takes Less Than 5 Min