Administering Cisco Unified Contact Center Enterprise Part 2

Course Code:
AUCCE2

Duration:
5 days
8.30am to 5.30pm
Location:
80 Jurong East Street 21 #04-04
Devan Nair Institute
Singapore 609607
Course Fees:
S$5,950(excl of G.S.T)
2019 Course Dates
None of the published dates will work for you? Speak to our training consultants for a private tuition arrangement or a closed door training.

Course Overview

Administering Cisco Unified Contact Center Enterprise Part 2 (AUCCE Part 2) is a 5-day instructor-led course presented by training partners to system engineers and customers who will be involved with day 2 support of a UCCE solution deployed in a CVP comprehensive environment. This course gives the participants an understanding of the requirements, resources and tools required to perform complex adds, moves and changes in the inbound / outbound UCCE environment. This course is intended for those performing advanced administration of the solution, or who may be responsible for Level2-3 support of the solution. The overall goal of this course is advanced administration of the solution by a deeper exposure into the technical operational requirements and the tools used to configure and ensure functionality.

Program Objectives

• Demonstrate advanced proficiency with add / move / change of the ACD / PBX (agent/ skill) environment of UCCE

• Demonstrate advanced proficiency with add / move / change of the IVR (prompt/collect) environment of UCCE including both Micro App and VXML solution scripting(ICM Scripting and Call Studio scripting)

• Demonstrate effective use of system tools to track and troubleshoot a call within a call flow

Course Outline

Module 1: Cisco Unified Contact Center Enterprise v10 Overview

Module 2: CCE Config and Scripting

Module 3: CCE (ICM) Advanced Scripting

Module 4: Advanced VXML Functionality

Module 5: Supporting CCE

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